Terms

Plain language, because you should be able to read this in the truck. These terms cover working with Nieves Mathews, a sole proprietor in Azusa, California.

What you’re buying

One thing, at one price: $297/month. That covers your website in both languages, the missed-call text-back system, review requests, lead follow-up, past-customer campaigns, your Google profile setup, the shared inbox, the booking calendar, hosting, and small changes while you’re on it. There are no tiers and no add-ons.

The build is $997, one time. You can pay it up front and stay month to month with no commitment, or put nothing down and stay 6 months and I’ll waive it. Those are the only two ways to start.

Either way, you don’t pay anything until the system is live and you have watched it text your first missed call.

What you own, and what you rent

Yours: your domain, your website and its code, your phone number, and your customer list. Your site is built on your own domain and hosted outside the automation software on purpose, so it keeps working after you stop paying me. Your phone number never leaves your carrier. I don’t take it and I can’t lose it for you. Your customer list exports on request at any time, not just when you’re leaving.

Rented: the automation itself. The text-back, the review requests, the follow-ups and the shared inbox run on third-party software and carrier messaging that cost money every month to operate. I can’t sell you somebody else’s product, so that part stops when the monthly stops. The extra number that catches your missed calls is rented the same way; your own number is unaffected.

Cancelling

Tell me you’re done and the monthly stops at the end of that billing period. No notice period, no auto-renew trap, and I don’t hold your site or your number hostage on the way out.

The one thing to know: if you took the nothing-down start and you cancel inside the first 6 months, the $997 build fee comes due, once. That’s the trade for me carrying the build cost. If you paid the build up front, there is nothing further to pay at any point.

The response-time guarantee

While you’re on a monthly plan, the system will send an automatic text back on every missed call in under 60 seconds. I’ll give you the delivery log with timestamps so you can check it yourself.

The guarantee starts the day the system goes live, not the day you sign. Automated texting requires carrier registration, which takes one to three weeks and is not in my hands.

If the system stops firing and I can’t fix it, that month is free. What happens after the message leaves my hands is not something I control, so I won’t promise it: carrier outages, a phone that’s off, a number that blocks texts, or a customer who doesn’t reply. I also can’t promise you a number of jobs. That depends on how many people call you.

What I need from you

Photos, your license number, your service area, and answers to a few questions. The ten-day build assumes you get me that in the first day or two. If it takes three weeks to get photos, it takes three weeks longer.

You’re responsible for the accuracy of what you give me: license numbers, certifications, insurance claims, service areas, and anything else that goes on the site as fact.

Text messaging rules

If I set up messaging for your business, you agree to use it lawfully. That means you only text people who contacted you or agreed to be contacted, you honor STOP requests, and you don’t use the system for mass marketing to purchased lists. Carriers and the TCPA both take this seriously, and violations can get your number shut off. If you use the system that way, I’ll stop working with you.

Payment

Build fees are due before the site goes live. Monthly fees bill on the same date each month. If a monthly payment is more than 15 days late I may pause the automations until it’s current. Your site stays up.

Limits

I build and run this carefully, but no website or automation is guaranteed to be uninterrupted or error-free. Where the law allows, my liability for any claim is limited to what you paid me in the previous three months.

Governing law

These terms are governed by the laws of the State of California, and any dispute belongs in the courts of Los Angeles County.

Changes

If I update these terms I’ll change the date at the top. If you’re an active client and something material changes, I’ll tell you directly rather than expecting you to check this page.

Questions

Call or text me at 626-536-7113 or email nieves@nievesai.com. See also the privacy policy.

Contact

Nieves Mathews
925 E. Haltern St.
Azusa, California 91702
626-536-7113